Privacy Policy

Privacy Policy

ValleyKids Therapy Services values and respects the privacy of the people we deal with. We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g., your name) or indirectly.

What personal information do we collect?

The personal information we collect about you and/or child may include:

• Name
• Date of birth
• Mailing and street address
• Email address
• Phone number
• Sex and gender identity
• Racial or ethnic identity
• Religious beliefs
• Funding details such as NDIS plan details, Medicare number and/or private health fund details
• Educational and medical services

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information. If you choose not to provide us with relevant personal information, we may not be able to provide you with our services or otherwise interact with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

• Interact with us over the phone
• Interact with us in person
• Interact with us online
• Subscribe to our mailing list
• Apply for a position with us as an employee, contractor, or volunteer

Collecting personal information from third parties

We may also collect your personal information from third parties or through publicly available sources. We collect your personal information from these third parties so that we can provide you with the best-tailored service for you or your child.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including to:

• Provide you with information or services that you request from us.
• Deliver to you a more personalised experience and service offering.
• Improve the quality of the services we offer.
• Support internal administrative purposes.
• Develop responsive and targeted services.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information, where you have given consent or when required by law.

Website analytics

Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You may opt-out of receiving marketing communications from us at any time by contacting us using the details set out in the “Contact Us” section.

Retention of personal information

Personal information is retained in compliance with applicable record-keeping legal obligations.

How to access and correct your personal information

ValleyKids Therapy Services will endeavour to keep your personal information accurate, complete, and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will respond as soon as possible.

Links to third-party sites

ValleyKids Therapy Services website may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third-party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third-party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Enquiries and complaints

For complaints about how ValleyKids Therapy Services handles, processes, or manages your personal information, please contact us. Note we may require proof of your identity and full details of your request before we can process your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with ValleyKids’ response to a complaint, you have the right to contact the Office of Australian Information Commissioner to lodge a complaint. Further information is available in our complaints policy.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email admin@valleykids.com.au
Contact number 0422 387 331
Post 37 Old Kapunda Road, Nuriootpa SA 5355